by chicjutta

"Quality is never an Accident"

"Quality is never an Accident"

It is always the result of high intentions, sincere effort,
intelligent direction & skillful execution.


There is always
room for improvement.

Let me bring the breadth of my 30 years experience and
industry knowledge to help you succeed.


Take a step in the right direction.

Take a step in the right direction.

Innovation and change to inspire you to make the most
challenging business decisions with confidence.


Creative Hospitality Industry Consultant firm, based in Saigon, Vietnam with a main focus on total quality management for hotels, restaurants and other service industry sectors. CHIConsultant will lead your company to success through high quality consulting, advice and expertise.

There will be times when your business is in need of support to overcome unforeseen situations or during a transition, sale or in the pre-opening phase of your property. We provide interim management solutions to ensure smooth running of your property.

Quality in the tourism and hospitality industry involves consistent delivery of products and guest services according to expected standards. Let us help you to implement a Quality Management strategy which is vital for the stability and growth of your business.

With the many variables and details needed to make your hospitality business move forward in the right direction every day, it’s critical to have another set of expert eyes reviewing and guiding your operational and sales efforts.

In today’s competitive hospitality market, a strong online presence is essential. Therefore, creative and updated content on your online platforms is a very important tool for your marketing strategy. A hospitality expert will provide you with content insight to complement your IT department.

A solid and consistent marketing and communication strategy is vital for any hospitality business. Repeat customers bring in a sizable portion of revenue, so marketing must be split between maintaining relationships with past customers while seeking out new ones.

When designing a new hospitality project or re-designing an existing one, the expert opinion of a seasoned hospitality consultant can minimize financial risk and ensure you have the right approach for success.

Customized concepts, procedures and techniques will not only strengthen synergies within all departments of your property but also allow you to create the highest level of efficiency, a smooth work environment and to deliver succeed with your company objectives.

Key Benefits

A set of expert eyes can reveal weaknesses you didn’t even know your business has! Customer satisfaction and retention are the most important factors in the hospitality industry and will shape the positive outcome of any marketing strategy. I help companies at every stage of growth, developing custom solutions and collaborating with all levels of your business.

  • Guidance to improve organizational effectiveness
  • Break down barriers to innovation within your company
  • Staff training to achieve highest customer satisfaction and retention
  • Aligning your brand strategy with key objectives
  • Improving Online Marketing Presence and therefore sales
  • Strategic planning to set and meet long-term goals of development

Frequently asked Questions

I bring over 30 years experience in the hospitality sector to the table and take pride in my ability to adapt and learn the fundamentals of virtually any sector related to hospitality. Some of the market segments I have served include Resorts, Event Management companies, holiday homes development firm, high end furniture store, spas.

Hospitality industry is about the people – clients and your staff! I’m a highly organized, detail-orientated manager; able to improve organizational effectiveness, productivity and quality standards through critical analysis and problem solving. Let me teach your staff how to behave, how to dress, how to react so that your clients have a great customer experience. It is crucial that your staff is motivated and gets inspired to provide the best service.

After an initial meeting to determine your requirements, I will present to you an itemized cost estimation. Depending on how we decide to structure the work, this can be billable hours or a package deal covering an entire project.


Helping companies realize their potential and to grow with a truly individualized approach to improvement. Your success story starts here.

No matter how complex your business questions, we have the capabilities and experience to show you the best approach and find you the right partner.

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We will develop a personalized plan for your business needs.

Would you like to speak to me over the phone? Just submit your details and I’ll be in touch shortly. You can also email me if you would prefer.

I hope to inspire clients to make their most challenging business decisions with confidence. Send me a message, or phone +84 (0) 913932300 between 09:00 and 18:00 Monday to Friday — I would be delighted to speak about how I could help.


To produce the highest quality work for every client, on every project.