There is an old saying in the real-estate industry: The three keys to success are location, location and location. I have a similar take on the customer service and customer service world. The three keys to customer experience success are consistency, consistency and consistency.
Satisfaction of your clients is key to a successful hospitality business,
Be your business a hotel, a resort, a spa or a restaurant – businesses traditionally associated with the word ‘Hospitality’. But the same is true for hairdresser, gym, retail shop, store, clinics and any and all businesses who have a direct B2C relationship.
To survive as a consultant in any industry, you need to charge fees that will enable you to stay in business; at the same time, both you and your clients need to feel that your fees are fair and equitable. So how do you find the middle ground that seems fair to everyone involved?
In sports, we often talk about athletes who “want it” more than others. These are the players who show up early, who use up every last ounce of energy in pursuit of their best performance. Players for whom defeat is viscerally painful, the ones who will stop at nothing to succeed.
Teamwork is critical to building a successful business. Successful entrepreneurs engage a brain trust of mentors and advisors who coach them for free, and they develop strategic partnerships with individuals and businesses.
A year ago, after months of late nights and weekends spent working my side hustle, I made the leap into freelancing full time. Since then, I’ve been consulting for various small businesses, helping them launch their online presence.