Author: chicjutta

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Three C’s of Customer Service Success

There is an old saying in the real-estate industry: The three keys to success are location, location and location. I have a similar take on the customer service and customer service world. The three keys to customer experience success are consistency, consistency and consistency.

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Why you should test your front-end customer experience

Satisfaction of your clients is key to a successful hospitality business,

Be your business a hotel, a resort, a spa or a restaurant – businesses traditionally associated with the word ‘Hospitality’. But the same is true for hairdresser, gym, retail shop, store, clinics and any and all businesses who have a direct B2C relationship.

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Why Hotel Owners Can Use Mystery Shoppers?

If you run a hotel it is important for you to know what the experience is like for the hotel guests who stay with you. Does your hotel offer a great experience, or are there ways that it could improve? One of the best ways that hotel owners can assess the quality of the experience they are offering their guests is to use a mystery shopping service.

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How to Set Fees as a Consultant Freelancer

To survive as a consultant in any industry, you need to charge fees that will enable you to stay in business; at the same time, both you and your clients need to feel that your fees are fair and equitable. So how do you find the middle ground that seems fair to everyone involved?

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