“Quality is never an accident” – Let’s make it a habit instead!
Are you wondering why you should hire a consultant or wonder why I insist throughout my website on improving quality and customer care for your business? The owner of a resort asked me not long ago, how I was able to sell rooms at Coco Beach Resort in Mui Ne, a 3* resort I built and ran for 24 years, with a higher room rate than some 4* competing resorts . The answer is simple – we gave clients what is hard to find: quality in the smallest detail, personalized and friendly service.
My over 30 years professional experience have taught me that overall quality, attention to details and friendly customer care is the only way to not only increase revenue with a high customer retention rate but also to create a long-term profitability of your business.
I want to share with you some very interesting articles I found and also my own perspective on this passionate business of ours – hospitality. So, please be my favorite blog guest today and enjoy the reading.
With CHIC and warm regards